REAL CHAT AI

"Custom Built Conversational AI Chatbots that books your Meetings for you in Real-Time"

CURRENT LIVE CHATBOT MARKET

Chatbots from big names like Intercom, Zendesk, Drift, and LiveChat operate based on a combination of pre-defined conversational paths. Here's an overview of how they work and their limitations:

These flows are decision trees that dictate how the chatbot responds based on user inputs or selections. The chatbot’s flow builder lets you outline a series of steps the chatbot follows in a conversation, including asking questions, providing information, and directing the conversation based on predefined rules.

These chatbots are somewhat similar to Interactive Voice Response (IVR) systems used in telephony, where callers press numbers to navigate through a menu of options.

User Inputs and Branching Logic: The chatbot presents users with options or asks for inputs. Based on these inputs, the chatbot navigates the user through different branches of the conversation tree. This is a linear path where each step depends on the 4user's previous choice.

LIMITATIONS

Predefined Paths: One of the main limitations of this approach is that conversations must be meticulously planned and accounted for in the flow builder. This means that every potential question or user input needs to have a predefined response or path, which can be impractical to manage for more complex or nuanced conversations that feel natural.

Limited Flexibility: Because the chatbot's responses are based on predefined paths, there's limited flexibility in handling unexpected queries. If a user's question or input doesn't fit neatly into one of the designed paths, the chatbot might fail to respond satisfactorily.

User Experience: The need to provide users with choices or request specific inputs can sometimes lead to a less natural conversational experience. Real human conversations don't typically follow a strict decision tree, and the inability of chatbots to deviate from their programmed paths can make interactions feel robotic.

REAL CHAT AI

Real Chat AI is a sophisticated chatbot that integrates artificial intelligence to understand free-form text inputs. This allows them to handle more nuanced queries or diverge from the predefined paths when they can confidently understand and respond to user inquiries.

Advances in AI and NLP (natural language processing) continue to mitigate the limitations of normal live chat. Designing chatbots with Real Chat AI can conduct a truly natural conversation with your brand voice and company information retrieval from your knowledge base.

Knowledge Base Retrieval:

Real Chat AI can quickly access and retrieve information from an extensive knowledge base of your company info, providing accurate responses to user queries in real time. This enhances the efficiency and effectiveness of lead gen, sales, and customer support.

Personality Personas

The ability to embed personality personas into real chat ai makes interactions more engaging and relatable for users. This personal touch can improve user experience and satisfaction.

API Request Actions - Mid-Conversation:

Chatbots can make API requests to fetch or update data mid-conversation. This allows for dynamic responses based on the latest data, such as stock levels, pricing, or user account information, making the conversation more relevant and useful.

Advanced Actions to build into your Custom Chatbot:

Summary Main Points of Transcribed Text made as a note in CRM.

Real-Time Appointment Booking:

By checking availability in real-time, chatbots can schedule appointments, bookings, or reservations instantly. This streamlines the process for users and increases conversion rates for service providers.

Artificial Intelligence to Understand Free-Form Text Inputs:

AI technologies enable chatbots to understand and process natural language inputs. This means they can handle a wide range of queries without being limited to predefined options, making the conversation more fluid and flexible.

Interactions That Feel Natural and Human-Like:

Advanced chatbots are designed to mimic human conversation styles closely, making interactions more natural. This can lead to higher engagement and a better overall user experience.

By combining natural language processing and AI, chatbots can offer surprisingly natural and human-like interactions. This reduces the friction often associated with automated systems and can help build a positive relationship with the user.

Example Infrastructure

FEATURES

Trustworthy, Accurate Answers
Lead Generation Engine (Collect lead data)
Interaction Analytics
Knowledge Base Retrieval
Advanced Actions
LLM Artificial Intelligence
Personality Persona
Real-time Appointment Booking
Engage your customers 24/7
Customize your chatbot’s look and feel to match your brand’s style and website design.

USE CASE INTEGRATION EXAMPLES

Crm’s

After the Chat Session, our AI Agent can add the information to your CRM either as a new lead (if the prospect does not exist) or appending information gathered to an existing lead (that currently exists in your CRM) including a summary of the chat session.

Sms

After the Chat Session, our AI Agent can send personalized and friendly SMS messages (Permission confirmed previously on the chat) which could include links to Videos, Docs, and other targeted information that they can see instantly on their mobile device.

Email

After the Chat Session, our AI Agent can send a personalized email to the prospect, which could include the information requested (Video, Doc, Presentation) on the chat and a reminder of the next steps. They could also be added to an email newsletter or sales-based email sequence.

Real Voice AI Calls

If after hours or if there is no availability to answer the calls by a real person or if the enquiry can easily be dealt with by an AI Agent then the Chatbot can transfer directly to our Real Voice AI Agents.

Real Voice Call Transfers

Should the prospect wish to talk to a real person the chatbot can directly transfer to specific numbers based on their enquiry or to a Ring Group like for the Sales Team